Terms & Conditions
The terms "We" / "Us" / "Our"/ "Company" individually and collectively refer to Esports25 App.and the terms "Visitor" "User" refer to the users.
This page states the Terms and Conditions under which you (Visitor) may visit this website (EsportsEpic) & App (EsportsEpic). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site & app. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website & app.
Use of Content
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization’s or entity’s written permission.
Acceptable Website Use
(A)Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Website, App, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
Indemnity
The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of esportsepic.com or their breach of the terms .
Liability
User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.
Disclaimer of Consequential Damages
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
Users Approval
All the users who are interested in taking part at our platform agree to the terms and conditions given below.
Users may accept this Agreement only:
1. if such User is a natural Person, is of the legal age (18 years or more), eligibility and mental capacity to form a binding contract with us.
2. if such User is a juristic Person, is lawfully existing and has all the authorizations, permits and allowances to enter into this Agreement and form a binding contract.
3. such User is not legally barred, suspended or restricted from using the App.
4. These games involves an element of financial risk and may be addictive. Please play responsibly and at your own risk.
Refund & Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine, necessary details are provided and proved after investigation. Please read the fine rules of each match contest before joining it, it provides all the details about the match.
In case of dissatisfaction or any other reason, any player can cancel their contest themselves right from the app before 30 minutes of contest start time and the refund will be auto-processed instantly to the original wallet. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
For any dispute or issue regarding Cancellations, please contact on Whatsapp at 01308333725 or mail support at contact@esportsepic.com
Kindly initiate any such request within 3 days of the contest day so that the team can work and investigate to provide a better resolution.
Refund Policy
We will try our best to create the suitable design concepts for our players/users. In case any player is not completely satisfied with our rules and match we can provide a refund, provided he reports such thing before he actually plays the match contest.
If any player encounters any suspicious activity in the gameplay (like Hacking or Teamin-up) and has become a victim of such activity is required to take necessary Screenshot or Short video recoding and report us in order to receive refund. The team will investigate the provided data and information and initiate refund.
In case if any user encounters a cheater (using cheat tools) and becomes victim should instantly take the Short video recording of the incident as an evidence and report it to PlayerZon Team through Mail at mail@esportsepic.com or Live Chat on Whatsapp at-01308333725 so that the team can investigate and take proper action and also provide refunds to the victims.
All the verified refunds will be processed to the User's EsportsEpic Wallet which they can redeem at Redemption Zone or can use to participate in any upcoming contest.